Customer Service Representative - Outbound Call Center

Sukses Jaya Mandiri is seeking a passionate Customer Service Representative (Outbound Call Center) to join our team in Jakarta Barat. In this role, you will be the voice of our company, connecting with customers to deliver exceptional service and meet our business targets. This is an exciting opportunity for dynamic individuals who thrive on building strong relationships and achieving results.

As a Customer Service Representative, you will handle outbound calls to provide information, resolve customer inquiries, and assist with product or service-related issues. Your daily tasks will include using our CRM system, following up on leads, and ensuring customer satisfaction. This role offers a dynamic work environment and the chance to grow within a reputable company.

Join Sukses Jaya Mandiri and be part of a team that values your contributions. We offer competitive salaries, a supportive work culture, and opportunities for professional development.

📋 Tanggung Jawab Pekerjaan

• Handle outbound calls to provide information and assist customers with inquiries and issues.
• Use CRM system to log and track customer interactions and follow up on leads.
• Ensure high levels of customer satisfaction by delivering exceptional service.
• Meet and exceed daily, weekly, and monthly performance targets.
• Collaborate with the sales and support teams to ensure smooth customer experiences.
• Provide feedback and suggestions to improve our customer service processes.
• Maintain accurate and up-to-date customer records.
• Adhere to company policies and procedures, including data privacy and security regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Communication, or a related field (preferred but not required).li>
• Certification in customer service or call center management is a plus.

🛠️ Keahlian

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